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RentRun
Cancellation Policy - RentRun travel and cab rental service in Delhi NCR

Cancellation Policy

This page explains the cancellation terms for bookings made through RentRun Travel Company and the conditions under which a cancellation may be accepted.

Clear cancellation guidelines for every booking

Booking Cancellation

Customers may request a cancellation by contacting our support team with the booking reference and trip details. Cancellation requests are reviewed on a case-by-case basis, and the applicable charges are determined by the timing of the request.

Timing-Based Charges

In many cases, cancellations made well in advance may be eligible for a greater refund or a lower deduction, while last-minute cancellations may attract a higher fee due to reservations already reserved for the booking.

Trip Start Day Cancellation

If cancellation is requested on the same day or close to the scheduled trip departure, the company may retain a significant portion of the booking value depending on the service already arranged.

Force Majeure

In situations involving severe weather, government directives, road closures, or other unavoidable events, the company may reschedule or adjust the trip. In such cases, the cancellation terms may be handled according to the relevant travel situation.

How to Request a Cancellation

Please contact our travel support team at the earliest opportunity with your confirmed booking information. We will guide you through the next steps and communicate any applicable charges or refund outcome.

Frequently Asked Questions

Answers to common queries about vehicles, bookings, payments and our services.

What is a Tempo Traveller and when should I choose one?
Tempo Traveller is a spacious, comfortable mini-coach ideal for group trips, family tours and long-distance outstation travel — choose it for groups of 9–26 travellers or when you need extra luggage space.
What is Force Urbania and who is it suitable for?
Force Urbania is a premium multi-purpose van offering luxury interiors for small groups (10–17). It’s perfect for corporate transfers, airport pickup for multiple passengers and premium family trips.
When should I book a Luxury Bus?
A Luxury Bus is recommended for large groups, weddings, corporate outings or pilgrimages where comfort, onboard amenities and coordinated travel are priorities.
Do you provide specialised Chardham Yatra packages?
Yes — we offer custom Chardham Yatra itineraries with experienced drivers, required permits and route planning. We can handle single or multi-day packages with safe night halts.
How do your Airport Transfer services work?
Our Airport Transfer includes flight tracking, punctual pickup/drop, professional drivers and clean vehicles. You can book one-way or round-trip transfers with fixed pricing and GST invoicing.
Can I book vehicles for corporate events and employee transport?
Yes — we provide corporate booking solutions with contract options, monthly invoicing, bulk discounts and dedicated account support for employee transportation and event logistics.
Are your drivers verified and experienced?
All drivers are background-verified, licensed and trained for long-distance and hill driving. They follow safety protocols and maintain courteous service standards.
What payment methods do you accept?
We accept UPI, major debit/credit cards, netbanking and bank transfers. For corporate bookings we support invoicing and scheduled payments. Taxes and GST are clearly shown in the quote.
What is your cancellation and refund policy?
Cancellation terms depend on the booking type and lead time. Refunds (if applicable) are processed after deductions for any incurred expenses. Full policy details are provided at booking and in confirmation emails.
How do I make or modify a booking with RentRun?
You can book online via our quote form, call us, or message on WhatsApp. To modify bookings, contact support with your booking reference and we’ll update trip details subject to availability.