Advance Payment Policy
For confirmed bookings, a deposit or advance payment may be required to secure the vehicle and route. This amount is generally considered part of the booking commitment and may be governed by the specific booking confirmation terms communicated at the time of payment.
Refund Eligibility
Refunds may be considered when a service is cancelled in accordance with the accepted cancellation terms, or when a booking is not fulfilled due to an operational issue on our side. Refund eligibility depends on the timing of the request and any costs already incurred by the company.
Processing Timeline
Once approved, refunds are generally processed through the original payment mode within a reasonable period, subject to banking or payment gateway processing times. Customers will be informed of the status of any refund request.
Non-Refundable Cases
Certain amounts may be non-refundable once a vehicle has been dispatched, a driver assignment has been made, or services have already begun. We will communicate such conditions clearly before confirmation.
Contact for Refund Requests
If you believe a refund is due, please contact our support team with your booking details and the reason for your request. Our team will review the case and provide the appropriate next step based on the booking terms and facts.